Car problems create anxiety and desperation in even the savviest shoppers, and auto repair garages know that a life-long customer can be won or lost in the moment when a potential customer performs that critical online search and finds you…or doesn’t. Being visibile, credible, and attractive online at this Zero Moment of Truth encourages a customer to trust you — instead of your competition — with their car.
Situated well off the beaten path in a small industrial park, CRG Auto Repair understood the importance of managing their virtual presence as online customers make up a substantial portion of their business. Having achieved a 4.0 Google star rating and 4 reviews they felt they had managed their online visibility pretty well without a lot of outside help, but they wondered if they could do anything to improve their online information and continue to increase customer traffic even more.
Our expert OPTIMA™ team’s main goal is to ensure that business owners stay visible and appear high in search results with professional, consistent and fresh business information for every searching customer. In a short time CRG Auto Repair quadrupled their reviews, and now consistently shows up near the top of the category ranking in their community. Their professionally managed online presence through OPTIMA™ compliments and amplifies the great work they consistently perform for their customers, driving loyalty, encouraging word of mouth referrals, and sending more new customers to trust their shop.
OPTIMA™ not only helped CRG Auto Repair win this new customer call, but through our easy to use reputation management tools, it is easy for them to help happy customers to post great 5 star reviews like this one.
“I could not speak more highly of CRG Auto Repair. My college age son recently went to Chicago for Easter and shortly before arriving in the area, a shock absorber broke. He notified me at 3:00 on Good Friday and he had to be back at school on Sunday night, for finals Monday morning. I looked up Auto Repair on the internet and CRG Auto Repair were close to the hotel. Mona answered the phone and could not have been more helpful. After hearing my story, she put me on the phone with Claude, who told me he would do what he could to help us out, gave me a ballpark cost of the repairs, if indeed I was right about the issue. The car was dropped off around 3:30 and within three hours the repairs were completed. The cost was close to the sight unseen estimate and very reasonable. I give them five stars for service and courtesy and price. Thank you!” – Daniel M.
